| | Frequent Asked Questions (FAQs)
How would I benefit by implementing fixIQ?
fixIQ® helps you automate and simplify routine IT tasks, such as hardware and software inventorying, change monitoring in hardware, software and environment, software license management, IT lifecycle assets management, patch management and remote desktop administration.
How does fixIQ® differs from other products?
fixIQ® is an all-in-one solution: all features are included in the administrative console and all data is stored in a centralized database. Since fixIQ is licensed on a per-node basis, as opposed to a per-feature or console basis, all areas may base decision making on the same product, which ultimately results in a TCO reduction.Because we value our customers’ opinion, we foster a closer contact with our sales, support and development team, in order to create a situation that brings benefits to both parties. Our customers, for instance, may request custom-made report as well as features customization.
How does fixIQ operate?
fixIQ® relies on 3 main components: a primary console or server, a data collecting agent (client) and a database.
What are the installation options for fixIQ® agents?
There are two main installation options: remotely, for servers or workstations running NT based systems and locally, for workstations running 9x based systems.
How does the agent run?
fixIQ® agent is started every time new data is discovered by a sensor optimized to make minimum use of resources. Therefore, there is no impact in the activity of employees who can continue working without disruption and without noticing that an automated audit is taking place.
How does the discovery process work? How is data transferred to the server?
Agents collect hardware, software and environment data locally whenever changes occur. Data is encrypted and transferred by port or LAN.
How can I access the data?
fixIQ® contains a wide array of views and reports that provide access to the data in relevant sections of the administrative console. Information that may be critical to helpdesk staff, such as network configuration, processor, memory, software type and version is available through a quick view in the administration pane.
I need a report with additional information that is not included in the built-in reports. How do I get the data?
fixIQ® offers custom-made reports, at no additional charge. If you wish to query the database directly, we will provide you with the necessary information.
How many consoles may I install?
fixIQ is licensed on a per-node basis. Therefore, there is no limit as to the amount of consoles that you may install. You may apply different configuration options, depending on your needs and the connection to the database.
I need a console for help desk staff with read-only access. We recommend using our specially designed HTML console, which includes access to the data collected by fixIQ® agent and remote desktop.
Reports are outdated. What are the probable causes?
There are different reasons. Agents with outdated distribution information method pointing to a server that was renamed, or to a different server, or in case of LAN distribution method, insufficient permits on the repository are the most common reasons. Firewalls may also interfere with data transfer if they are not configured properly. In order to identify the cause quickly, we recommend checking the execution log, and in case the report shows as “sent”, check reception logs and verify that the ATP Server is on and listening.
I try to connect to a workstation and an authentication window pops up. Why is that?
Remote desktop connection to a workstation or server requires administrative privileges on that workstation or server. If an authentication window pops up, and it never popped up before, your account permits might have changed. Type a username with administrative privileges on the workstation to authenticate. This rule applies to all remote features.
I cannot open the administrative console from a different account.
Besides offering remote administration tools, fixIQ stores information that may be considered sentitive. Therefore, and for security reasons, fixIQ® can be opened only from the account where it was installed.
I used SQL authentication to connect to the server but I cannot see any data.
To use SQL authentication to connect to the server, you need to create a “connection user”. Close the administrative console, open it again and click on maintenance. Create a “connection user”, type your SQL username and password, and click on “save”. Close the console and try again.
Your opinion matters. Have questions? Let us know at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
| |
|
|
FAQS 
